PDF support
Use an unencrypted English PDF with selectable text, no more than 50 MB or 500 pages. Scans, image-only files, damaged files, and dynamic XFA forms are outside V1.
Private-file-safe checks
Fix the step that stopped your reading.
Do not email your PDF or API key. Start with the matching check below and include only the displayed request ID if you contact support.
Run Connection TestTTS connection
Your base URL must use HTTPS, permit this browser origin through CORS, and implement the OpenAI-compatible POST /v1/audio/speech route. Check authentication, account limits, model, voice, and returned audio format.
Reading order
Columns, footnotes, and formulas can extract out of order. Inspect the sentence list and choose another starting sentence. The original page remains the authoritative source.
Local progress
Progress belongs to this browser profile and can be removed by browser cleanup. It is not a cloud backup or cross-device sync.
License and sign-in
Account services are completed in Stage 08. A local PDF never needs to be emailed to diagnose account access.
Refunds
A V1 purchase has a 14-calendar-day full-refund window and no automatic renewal. Use the purchase email and order reference when the support mailbox is live.
Support boundary
Support cannot correct each PDF layout or guarantee a third-party endpoint.